GUIDE · V1
Orders
View orders, retry ticket generation
The Orders page shows all ticket purchases across all events.
Orders Table
| Column | Description |
|---|---|
| Order ID | First 8 characters of the order identifier (monospace) |
| Buyer | Name and email of the purchaser |
| Event | Event the tickets are for |
| Total | Order amount in the event's currency |
| Tickets | Number of tickets in the order |
| Status | Order status badge |
| Date | When the order was created |
Click any row to view the full order details.
Order Statuses
| Status | Color | Meaning |
|---|---|---|
| Pending | Amber | Payment initiated but not yet completed (buyer is on the Stripe checkout page) |
| Completed | Green | Payment received, tickets generated and sent |
| Expired | Gray | The Stripe checkout session expired before payment was completed |
| Refunded | Red | Payment was refunded |
Order Detail
Clicking an order row opens a modal with the full order information.
Order Information
Displayed in a grid:
- Order ID - Full identifier (monospace)
- Status - Status badge
- Buyer - Name and email
- Event - Event name
- Total - Formatted amount
- Date - Creation date and time
Order Items
A table showing what was purchased:
| Column | Description |
|---|---|
| Ticket Type | Name of the ticket type |
| Quantity | How many were bought |
| Unit Price | Price per ticket |
| Total | Subtotal for this line item |
Tickets
A table showing the generated tickets:
| Column | Description |
|---|---|
| Holder | Name and email of the ticket holder |
| Ticket Type | Which ticket type |
| Status | Ticket status badge (Issued, Checked In, Revoked, Expired) |
Missing Tickets
If ticket generation failed during the checkout webhook (network issue, temporary error), the order will show a warning:
- An amber warning banner shows "X / Y tickets missing"
- A Retry Tickets button lets you re-trigger ticket generation
- After a successful retry, a green success banner confirms "Tickets have been generated successfully"
This can also appear at the bottom of the order if no tickets were generated at all, with a larger prompt and retry button.
When to use retry: Only for completed orders where the payment succeeded but tickets failed to generate. The retry button is safe to click multiple times; it will not create duplicate tickets.