Getting Started
Overview, authentication, navigation, and app settings
Overview
The mobile app is available on iOS and Android. It lets attendees browse events, purchase tickets, view QR codes for entry, chat with other attendees, and manage their account.
Authentication
The app supports two sign-in methods, selectable via a toggle at the top of the sign-in screen.
Email and Password
- Enter your email address
- Enter your password
- Tap Sign in
Email OTP (One-Time Password)
- Switch to the OTP tab
- Enter your email address
- Tap Send code
- Check your inbox for a 6-digit verification code
- Enter the code (auto-paste from messages is supported)
The code can be resent after a 30-second cooldown.
Registration
If you do not have an account:
- Tap Create one on the sign-in screen
- Fill in:
| Field | Required | Description |
|---|---|---|
| Yes | Your email address | |
| Full name | Yes | Displayed on tickets |
| Nickname | Yes | 3-20 characters; letters, numbers, dots, underscores. Must be unique |
| Password | Yes | Minimum 10 characters with a number or symbol, and upper/lowercase letters |
- Accept the Terms and Privacy Policy
- Tap Create account
- Enter the 6-digit verification code sent to your email
A password strength meter shows four levels: Too weak, Weak, Good, Strong.
Note: No account is required to browse events. Authentication is needed for purchasing tickets, accessing My Tickets, saving events, and using chat.
Navigation
Menu
Tap your avatar in the top-right corner of the home screen to open the menu. It contains:
- Upcoming events
- My tickets
- Profile
- About
- Your name (when signed in)
- Sign out
Language
The app supports English and French.
Push Notifications
On first launch, the app asks permission to send push notifications. You can enable or disable them later from Profile > Notifications. If you previously denied permission, the app directs you to the system settings.