The contract, plain and simple.

NTBIES SRL, a company incorporated under Belgian law operating under the Praticable brand, provides a white-label ticketing solution comprising: a customisable sales website, an administration dashboard and a smartphone-based access control system. Depending on the subscribed plan, a white-label mobile application may also be provided (see § 12).

These general terms and conditions are accepted by the Client upon opening an account on the Platform. They govern the entire contractual relationship between the Client and Praticable.

Access to the Service is conditional on subscribing to a paid plan and settling the first invoice. The account is activated upon receipt of payment.

The subscription is automatically renewed at the end of each contractual period. Praticable sends a written reminder 30 days before each renewal. The Client may cancel in one click from the dashboard before the renewal date.

The applicable rates are those displayed on the Praticable website at the time of subscription or renewal. Each plan defines an annual ticket quota, the accessible features and, where applicable, access to the mobile application (see § 12).

Prices are fixed for the duration of the current subscription period. Any price change is notified 90 days in advance and applied only at the following renewal.

Beyond the ticket quota included in the plan, each additional ticket is billed at the overage rate indicated in the current pricing schedule. Overages are invoiced at the end of each contractual period.

Stripe fees are paid directly to Stripe by the Client through their own account, with no markup from Praticable. No percentage is taken on the ticket price.

Pricing does not include data migration. Migration to or from the Platform is the sole responsibility of the Client.

The initial subscription is payable at the time of order. Renewal is payable before the end date of the current period.

Tickets exceeding the quota included in the plan are billed at the applicable overage rate. Overage invoices are payable within 15 days of the invoice date.

In the event of late payment, Praticable applies the termination procedure described in § 10. If payment is not settled within 30 days of the due date, the contract is terminated.

• Reasonable efforts to maintain Service availability (see § 09).
• GDPR compliance as a data processor (Art. 28).
• Security breach notification within 24 hours.
• Data hosting and processing exclusively within the EU.
• Support in FR/EN.
• Open source ticketing protocol (Praticable Ticket Protocol).

• Lawful use of the Platform, in compliance with applicable laws and local regulations relating to event organisation.
• Confidentiality of credentials and activation of two-factor authentication.
• Honouring tickets sold through the Platform and assuming full responsibility for holding the event.
• Handling Buyer refund requests directly. Praticable provides the technical refund tools, but the decision and execution are the sole responsibility of the Client.
• Ensuring the accuracy and legality of content published on the Instance (text, images, pricing, event information).
• Compliance with payment deadlines set out in § 05.
• Keeping administrative and billing contacts up to date.
• Notifying any change in legal structure within 30 days.
• Fulfilling its obligations as data controller under the GDPR for Buyer data collected through its Instance.

Buyer data belongs to the Client. Praticable acts as a data processor within the meaning of Art. 28 GDPR. The Client may export their data at any time in open formats (JSON, CSV, iCal) from the dashboard.

Praticable uses reasonable efforts to ensure the availability of purchasing and access control services. Scheduled maintenance is announced 7 days in advance. Offline mode is supported for ticket scanning.

The Client may terminate at any time from the dashboard, effective at the end of the current period. No refund is granted for the remaining period.

Praticable may terminate the contract in the following cases:

• Serious breach of § 07 or § 08, after a 30-day remediation period notified in writing.
• Payment default not settled within 30 days of the due date, in accordance with § 05.
• Fraudulent use or conduct seriously damaging to Praticable's reputation or the Platform's security, with immediate effect upon notification.

Deactivation and deletion process

From the effective date of termination (or the unrenewed expiry date, or the payment default date), the following process applies:

Billing data is retained for 7 years in accordance with Belgian legal obligations, regardless of Instance deletion.

Praticable's liability

• Praticable is liable for the proper operation, security, and availability of the Platform within the limits defined in § 09.
• Praticable is responsible for the protection of hosted data as a GDPR data processor.
• Praticable's liability is capped, per contractual year, at the amount actually paid by the Client during the preceding 12 months.
• Praticable cannot be held liable for indirect damages, loss of revenue, data loss resulting from the Client's actions, or reputational harm.

Client's liability

• The Client is solely responsible for content published on its Instance (text, visuals, sale conditions specific to its events).
• The Client is solely responsible for the actual holding of its events and commitments made to Buyers, including refunds in the event of cancellation or modification.
• The Client is responsible for compliance with regulations applicable to its activity (licences, permits, tax obligations, consumer law).
• The Client bears sole responsibility for the consequences of non-compliant use of the Platform or a breach of its obligations under § 07.

Force majeure

Neither party may be held liable for a failure to perform its obligations resulting from a force majeure event within the meaning of Article 5.226 of the Belgian Civil Code. The affected party shall inform the other without undue delay. If the force majeure persists beyond 90 days, either party may terminate the contract without compensation.

The white-label mobile application is an optional feature whose availability depends on the plan subscribed to by the Client. Eligible plans are indicated in the pricing schedule in effect at the time of subscription.

When the mobile application is included in the plan, Praticable commits to publishing and maintaining it on the stores (Apple App Store and Google Play) under the Client's brand. The Client provides the graphic assets required for customisation.

When the mobile application is not included in the plan, Buyers access the ticketing service exclusively via the Client's website. The Client may upgrade to a plan that includes the mobile application at any time; the change takes effect upon payment of the prorated difference for the remaining period.

In the event of a downgrade to a plan that does not include the mobile application, the application is deactivated at the end of the current period. Buyers who have already installed the application retain access to their existing tickets, but no new sales will be possible through the application.

These terms are governed by Belgian law. In the event of a dispute, the parties commit to an amicable resolution for 60 days. Failing that, exclusive jurisdiction lies with the courts of Brussels, unless otherwise required by mandatory law.