PDF tickets get lost, forwarded, and hold up the queue. Praticable's GDPR compliant digital tickets live on your participant's phone, ready to scan in one second.
It is 20:02. The concert starts in eight minutes. There are 40 people in line, and the woman at the front is scrolling through her inbox looking for a PDF. The person behind her has a screenshot of a barcode, but it is blurry. Your staff is trying to cross-reference a paper list while the queue grows.
This scene plays out at thousands of venues every weekend. It does not have to.
"My participants always lose their tickets"
PDF tickets get buried in inboxes, deleted accidentally, or trapped on a laptop at home. Praticable does not generate PDFs at all. Instead, every ticket lives on the participant's phone in two places.
In the mobile app, tickets appear as cards with a unique QR code. Each card shows the event name, date, ticket type, holder name, and a clear valid/used status.
Multiple tickets for the same event? Swipe between them. Tickets for different upcoming events? The "My Tickets" screen organises them by date. There is nothing to search for; the ticket is always where the participant expects it.
In Apple Wallet or Google Wallet, the ticket is always accessible from the lock screen, just like a boarding pass. No app needed, no email to find.
"Someone forwarded their PDF to a friend and both showed up"
PDF tickets can be duplicated, forwarded, and printed multiple times. When two people show up with the same barcode, your staff has a conflict to resolve and a queue that is not moving.
Praticable tickets can be forwarded, and that is fine. But once a QR code is scanned and marked as used, it no longer validates. The second person presenting the same code gets a red screen showing "previously scanned" with the exact time it was first used. No ambiguity, no argument.
If there is a dispute at the door, your staff can look up tickets linked to a given participant directly from the dashboard and resolve the situation in seconds.
"The event time changed but we already sent out all the tickets"
With PDF tickets, a change to the event details means re-issuing every ticket and hoping participants see the updated email.
Wallet passes update automatically. If you change the event time, venue, or any other detail in the Praticable dashboard, the pass on the participant's phone reflects the new information the next time they look at it. On iOS, the pass can even trigger a notification when the participant arrives near the venue.
No need to re-send anything. No risk of someone showing up at the wrong time because they are looking at an old PDF.
"Not everyone wants to install an app just for one event"
Fair point. That is exactly why wallet passes exist. A participant who purchases a ticket through your web-based ticket shop can add the ticket to their phone's wallet without installing anything. They get the same QR code, the same scannable pass, the same lock-screen access.
The app offers more (event browsing, push notifications, group chat), but no participant is forced to use it. The wallet pass alone is a complete ticket experience.
"Our scanning setup is a mess"
Whatever the participant shows at the door, the scanning process is the same. Your staff opens Praticable Scan, points the phone camera at the QR code, and gets an instant result.
Green for valid, red for already used or invalid. The scan takes less than a second. It works offline. There is no hardware to rent and no per-scan fee.
What you need to set up
Nothing special. When you create an event in the Praticable dashboard and tickets are sold, the wallet pass option is automatically available to participants. Your organisation's logo and brand colour are pulled from your dashboard settings and applied to the pass. Because Praticable is a GDPR compliant ticketing platform, participant data stays under your control and is never shared with third parties or used for cross-platform marketing.
Digital tickets and wallet passes are included in all Praticable subscriptions. See how it works in a demo.